Shipping policy

Shipping Policy

Thank you for shopping with VALENDRIA JEWELRY. We are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

Please note that shipping times are estimates and may be affected by customs delays, holidays, or courier issues beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Customs & Import Fees

International customers may be responsible for customs duties, taxes, or import fees required by their country. VALENDRIA JEWELRY is not responsible for these charges.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers or customs. If your package is lost in transit, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

RETURN & REFUND POLICY

At VALENDRIA JEWELRY, customer satisfaction is important to us.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason.

To exercise this right, you must contact us within 14 days of delivery at valendriajewelry@gmail.com.

Conditions for Returns

  • Items must be returned unused, unworn, and in their original packaging.

  • Customers are responsible for return shipping costs unless otherwise required by law.

  • We recommend using a tracked shipping service.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made jewelry.

  • Earrings, due to hygiene reasons.

  • Gift cards.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method within 14 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

Contact

If you have any questions regarding shipping, please contact us through our website contact page or support email valendriajewelry@gmail.com